Field notes on technology, behavior, and car wash growth.

Topics Car Wash Tech Atlas POS & CRM AI & Data Product Strategy Membership Behavior Customer Experience Sales Systems

Published

04 field notes

A doctor watching cars enter a car wash, each tagged with a different LTV value

Data Study FIG. 01

Membership economics · LTV

Membership Health Is About LTV—But Not the Way We're Calculating It Today

One average LTV can hide two completely different businesses — the next edge is understanding why it moves.

7 min read · Read →

NRF retail-technology show floor at the Javits Center

Field Note FIG. 01

POS & technology landscape

The Car Wash Industry Isn't Behind—We're Thinking About It Wrong

Why "ten years behind" misreads the moment — and the three frictions actually at play.

8 min read · Read →

A man giving a thumbs-down against a colorful geometric wall

Data Study FIG. 02

Membership behavior

Do Rejection Streaks Hurt Sales Performance?

Rejection fatigue is a myth — the real streak effect runs the other way.

5 min read · Read →

Diagram of four connected rings of people linked into a loop

Field Note FIG. 03

Sales systems

Sales Performance Is a System Problem—Not a Talent Problem

The best teams aren't better at selling — they're better at running a system.

8 min read · Read →

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